DOFE

Policies

English translation of the Portuguese policies. Store, cart and checkout are in Portuguese.

Company name: DOFE SOLUCOES ARQUITETONICAS LTDA
CNPJ (Brazilian company registration): 63.084.413/0001-11
Address: R DR FAUSTO DE ALMEIDA P. PENTEADO, 55 — JARDIM SILVIA (ZONA OESTE) — SÃO PAULO/SP — CEP (postal code) 05678-040 — Brazil
E-mail: contato@dofearquitetura.com · WhatsApp: +55 11 98263-1700

Terms of service

DOFE, CNPJ (Brazilian company registration) 63.084.413/0001-11, provides the services described on this website. The applicable scope, deliverables and price are those presented in the offer or in the quote approved by the client.

Prices are in Brazilian reais (BRL). Where there is a deposit and balance, pricing by area or additional services, the calculation criteria and payment conditions must be stated and accepted before booking. No additional work will be carried out and charged without the client’s authorization.

The client must provide the necessary materials and be authorized to use them. Files can be sent through the Envio de materiais (materials submission) page or through the agreed channel, identifying the order.

The delivery time will be stated before booking. It starts once payment is confirmed and the necessary materials are received, according to the conditions of the offer. Changes in scope or delays in sending information may require a new agreement on timing.

Corrections needed to bring the delivery in line with the contracted scope will be made at no additional charge. Requests that expand or change that scope will be quoted separately.

Consultations are scheduled on DOFE’s WhatsApp, subject to availability. Purchasing does not automatically reserve a time; the booking will be confirmed by message.

Business hours: Monday to Friday, 9 a.m. to 6 p.m., Brasília time.

E-mail: contato@dofearquitetura.com.

WhatsApp: +55 11 98263-1700.

Cancellation, rescheduling and refunds

Requests for cancellation, rescheduling or refund can be made through DOFE’s e-mail or WhatsApp, stating the order number.

For purchases made online, the right of withdrawal provided for in the Brazilian Consumer Protection Code will be respected, including the legal period of seven days and the full refund of amounts paid where applicable. The start of the service will not be treated as an automatic waiver of that right.

Outside the cases of full refund provided for by law:

If the service has not yet started, DOFE will offer cancellation with a full refund.
If the service is already in progress, DOFE will present the stages completed and a proposal for closing proportional to the work done, without automatically retaining the entire payment.
If there is a failure or a divergence from the offer, the client’s rights to correction and to the other remedies provided for by law are preserved.

To reschedule a consultation, get in touch as soon as possible. The new time will depend on availability. If DOFE needs to cancel, the client may choose between rescheduling and a refund of the amount corresponding to the service not provided.

The refund request will be forwarded to the payment method used. The time for it to appear on the statement or account depends on the institution responsible, and DOFE will provide confirmation of the request.

Privacy

DOFE processes the data needed to respond to requests, perform contracts, manage orders and customer accounts, comply with legal obligations and protect its rights.

This data may include name, e-mail, telephone, billing information, order history, messages and files sent by the client, as well as technical data needed for the website to work.

The website and payments use providers such as Squarespace and Stripe. DOFE does not have access to the full card number or the security code. Cloud storage, communication and the tools used to carry out the services may also involve other providers.

Processing takes place according to the purpose and the applicable legal basis, such as performance of the contract, compliance with a legal obligation and consent, where necessary. Subscribing to the newsletter is optional and can be cancelled.

Data is shared to the extent necessary to provide the service and to meet the applicable obligations. Some providers may process it outside Brazil; in those cases, the mechanisms and safeguards required by law must be observed.

Data is kept for the period necessary for the respective purposes, for customer service and for legal obligations. Once that need has ended, it will be deleted or anonymized, where appropriate. DOFE does not offer permanent archiving of project files; the client must keep their own copies.

The data subject may request information about the processing, access, correction and the other rights provided for in the LGPD (Brazil’s General Data Protection Law), including deletion where applicable, by e-mail at contato@dofearquitetura.com. Identity confirmation may be required to protect the data.

Confidentiality

DOFE will treat as confidential the non-public materials and information received to carry out the service, including projects, images, files, documents and business information.

These materials will be used to carry out the contracted work. Access to them will be limited to the people and providers needed for the work, subject to the applicable confidentiality and protection conditions.

Depending on the service, the work may involve artificial intelligence tools, image processing and cloud storage. DOFE does not claim that all tools have the same data-handling conditions. Project-specific restrictions must be stated and agreed before the materials are sent.

DOFE will not publish the client’s projects, results or identifiable materials in its portfolio, on social media or in advertising without specific authorization. Hiring the service is not the same as authorizing disclosure.

Sending the materials does not transfer their ownership to DOFE. The client declares that they hold the rights or authorizations necessary for their use in the contracted service.

The confidentiality commitment continues after the end of the engagement for as long as the information remains confidential. It does not apply to information that becomes public legitimately, is lawfully obtained from another source or must be presented because of a legal obligation. In the latter case, disclosure will be limited to what is necessary.